Corona Virus Announcement 1

As Per the Western Australian Government announcement of new lockdowns for the Perth Metropolitan area customers will be required to make an appointment to collect their goods and conduct trades. Customers will also be required to wear a face mask at all time and use the SafeWA app to sign in. Customers that have had orders consolidated and have requested shipment of their vaulted goods may experience delays.

Current Status Updated: 4.56pm 03/02/2021

Order Processing:

SLIGHTLY DELAYED

Shipping:

SLIGHTLY DELAYED

Order Consolidation:

DELAYED

Click & Collect:

NORMAL

Email Support:

SLIGHTLY DELAYED

Telephone Support:

NORMAL


To protect our customers and staff from Corona Virus (Covid19) our store has been closed until further notice. With reports of communicable transmission we have deemed it unsafe for our staff to continue offering over the counter services at this time.

Our resources will immediately be diverted to our online store which is available 24 hours a day 7 days a week for customers to transact. Customers will still be able to collect their orders from our store via prior appointment, however we will cease trading via our trading floor and we will no longer accept cash payments.

Some benefits of our online trading include

    • 24/7 Online Trading
    • Ability to click and collect your order
    • Same day shipping if ordered, paid and cleared prior to 12pm WST
    • Online account management
    • Pre-orders on new products
    • Vault & Ship (Consolidated your orders and save on shipping we will store your orders for upto 90 days. One shipping cost)

Customers that would like to conduct jewellery/bullion trades are welcome to contact our helpdesk ([email protected]) where we will be able to offer an alternate arrangement for over the counter transactions.

Finally from our families to yours, we hope people take the sensible social approach and stay isolated and take notice of the new social distancing requirements. 


Stay Safe

The Swan Bullion Team