2023/2024 Holiday Hours

We want to wish all our customers a very Merry Christmas and Happy New Year for 2023!. With the 2023/2024 holiday season upon us, we will be closing our stores for a period of time. Our last official day of operation is Friday 22nd December 2023. Our stores will officially reopen on Monday 8th January 2024.

Order Questions

Will my order arrive by Christmas?
To ensure your articles are delivered by Christmas, we recommend that you order as soon as possible as both Australia Post and our international carriers experience significant delays over the Christmas period.

Please see our timetable below to know cut-off dates for delivery times.

WA Metro – 15th December 2023 – CLOSED RESUMES 08/01/2024
WA Country – 14th December 2023 – CLOSED RESUMES 08/01/2024
Australia Express – 14th December 2023 – CLOSED RESUMES 08/01/2024
International Express – 12th December 2023 – CLOSED RESUMES 08/01/2024
Consolidation Requests – 12th December 2023 – CLOSED RESUMES 08/01/2024

Note: Any orders after the above dates will be held at our facility until 8th January 2023 when normal dispatch will resume.

I’ve ordered online – when will I get my items?

Online orders will be dispatched up until 15th December 2023 (for Western Australia) . We will resume customer shipments from 8th January 2024. If you need assistance during this period our helpdesk staff will be answering emails help@swanbullion.com

International orders will not be processed during this time.

Can I pick up my online order?
Yes, please email your order ID to help@swanbullion.com and we can arrange collection of any prepaid orders during this period.