You are seeing this message as your account is currently unverified, please ensure you complete our automated KYC/AML verification. Your order(s) maybe subject to random KYC/AML compliance checks based on threshold amounts, order history and/or for security reasons. Attempts to circumvent our KYC/AML requirements may lead to your account being restricted and/or delays in product delivery until you have completed this process.As a designated service provider we are required by law to obtain certain personal information to comply with Austrac Know Your Customer/Anti Money Laundering compliance program.
We've recently updated our automated address verification. Our postage solution now uses the Australia Post database for within Australia. These changes will support, residential, business & PO BOX automatic address verification. Once you start typing your address the Australia Post system will give you an option for your location. Customers that use Parcel Collect & Parcel Locker you will need to update your address manually if it's incorrect. Please ensure you are using the shipping address as your autofilled option may contain incorrect/old address information.